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    ControlPoint and eight2O set the standard for quality

    Despite improvements in recent years, joint failures and leakages are still a major challenge for the water industry.

    The quality team at eight2O are taking great strides to meet that challenge – with the help of ControlPoint.

    Project Zero Leakage

    eight2O are an alliance of partners, all working to the same long-term aim – zero leakage across the Thames Water network.

    They knew there was an issue around the strength and integrity of certain sections of their polyethylene pipelines, but they didn’t know the full extent of the problem. In order to drive improvements, they needed to scope out the situation and develop a strategy for dealing with it.

    Comprehensive approach

    In order to deliver this insight, eight2O began a trial with ControlPoint, which recently culminated in a contract to work together in the long-term in order to drive up quality and improve installation across the whole network. The team describe the comprehensive approach they’ve adopted:

    ‘Firstly, we’re using ControlPoint to deliver on-site training to all operators, as well as a quick response, on-site coaching service. This has been well received in the field, as our operators are keen to make improvements to their own working practices.

    ‘Secondly, using ControlPoint’s inspection system, we’ve implemented clear pass/fail criteria. If a joint falls below an agreed standard it gets cut out and sent to ControlPoint for testing and reporting, so that we can capture as much data as possible about the quality of our network.

    ‘We’re raising the agreed standard in incremental steps every 3 months, until we eventually reach our target of zero leakage.’

    You're in good company

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