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Northern Gas Networks deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire.
Following a successful year-long pilot, they signed a contract with ControlPoint in 2017. This will see ControlPoint inspect and assess some 1.18km of polyethylene pipes per year, in order to prevent future leaks and breakages.
ControlPoint is also rolling out a comprehensive programme of training and onsite coaching to NGN’s operational teams right across the North.
As one of the UK’s ‘big five’, Northern Gas Networks are committed to first class customer service. It was this commitment that led them to trial ControlPoint, and it was soon clear that the system was getting real results.
Nick Mark, Director of ControlPoint comments:
‘As a forward-thinking organisation, Northern Gas Networks recognised early on that ControlPoint offers a unique opportunity to innovate, to do business differently and ultimately, to deliver a better service to their customers.
‘Northern Gas Networks have been quick to adopt best practice such as the use of groundsheets on-site, and league tables to reward operator performance. These innovations are previously unheard of in the gas industry and although they may seem like small changes, they will make a big difference to the quality and strength of Northern Gas Networks’ pipelines.’
By using ControlPoint’s cutting-edge service, Northern Gas Networks will extend the operating lifetime of their pipeline network to up to 200 years. This will result in significant cost savings as well as reducing the inconvenience associated with repairs, for domestic and business customers across the north.
Richard Hynes-Cooper, Innovation Delivery Manager at Northern Gas Networks, explains why he believes ControlPoint ticks all the boxes when it comes to business improvement and customer satisfaction:
‘We are delighted to be working with ControlPoint. ControlPoint helps us to be 100% sure that we get it right first time, helping us to maintain our high level of accuracy.’